At Ibinex, we strive to provide professional support and reliable service, but we recognize that things aren’t always go as planned.

If you have had any issues with our services or you want to raise a dispute, then please contact us. We will try to resolve the issue as quickly as possible.

How to make a complaint to Ibinex?

Please follow our points of resolution to ensure your complaint is dealt with as quickly as possible.

First Point of resolution

The first point of resolution is to get the issue resolved with our Customer Service team. You can contact us by:

• Leave a notofication regarding your issue with our Chat agents.
• Alternatively, you can send us an email at [email protected]and our team will get back to regarding your issue.

Second Point of Resolution

If you are not satisfied with our response or service, then please follow our second point of resolution to get your issue escalated and resolved.

• Alternatively, send an email to [email protected] and our management team will handle your issue